Quality Management resulted mainly from the work of the quality gurus and their theories. There have been three groups of gurus since the 1940’s:

1. Early 1950’s Americans who took the messages of quality to Japan: Joseph Juran, W Edwards Deming, and Armand Feigenbum

2. Late 1950’s Japanese who developed new concepts in response to the Americans: Kaoru Ishikawa, Genichi Taguchi, and Shigeo Shingo

3. 1970’s-1980’s Western gurus who further extended the Quality Management concepts after the Japanese successes: Philip Crosby and Tom PetersThere are many other management “gurus” whose philosophies and ideas fill whole books on their own, and several of these are important to quality management. The ones included in this section are those whose reputation is primarily for their work in quality and excellence.

  • Taylor: An industrial (efficiency) engineer, manager, and consultant, Frederick Taylor is known as the Father of Scientific Management. In 1911, he published “The Principles of Scientific Management”

  • Walter Andrew Shewhart: sometimes known as the father of statistical quality control. A statistician who worked at Western Electric, Bell Laboratories, Dr. Walter A. Shewhart used statistics to explain process variability. It was Dr. W. Edward Deming who publicized the usefulness of control charts, as well as the Shewhart Cycle. However, Deming rightfully credited Shewhart with the development of theories of process control as well as the Shewhart transformation process on which the Deming PDCA (Plan-Do-Check or Study-Act) Cycle is based.

  • Deming : A prominent consultant, teacher, and author on the subject of quality. After sharing his expertise in statistical quality control to help the U.S. war effort during World War II, the War Department sent Deming to Japan in 1946 to help that nation recover from its Wartime losses. Deming published more than 200 works, including the well-known books Quality, Productivity, and Competitive Position and Out of the Crisis. His fourteen point plan is a complete philosophy of management that can be applied to small or large organisations in the public, private or service sectors: Deming also encouraged a systematic approach to problem solving and promoted the widely known Plan, Do, Check, Act (PDCA) cycle. The PDCA cycle is also known as the Deming cycle, although it was developed by a colleague of Deming, Dr Shewhart.

  • Juran: Seen by many as the “father” of quality, and the man who “taught quality to the Japanese.” The former chairman emeritus of the Juran Institute And an ASQ Honorary member. Since 1924, Juran has pursued a varied career in management as an engineer, executive, government administrator, University professor, labor arbitrator, corporate director, and consultant. Specializing in managing for quality, he has authored hundreds of papers and 12 books, including Juran’s Quality Control Handbook, Quality Planning and Analysis (with F. M. Gryna), and Juran on Leadership for Quality. Juran developed the quality trilogy – quality planning, quality control and quality He has defined Pareto principle.

  • Armand V Feigenbaum is an American quality control expert and businessman. He devised the concept of Total Quality Control, later known as Total Quality Management (TQM).

  • Ishikawa : Most noteworthy contribution is his total quality viewpoint, companywide quality control, his emphasis on the human side of quality, the Ishikawa diagram and the assembly and use of the “seven basic tools of quality”:

  • Taguchi, Genichi : The executive director of the American Supplier Institute, the director of the Japan Industrial Technology Institute, and an honorary professor at Nanjing Institute of Technology in China. Taguchi is well-known for developing a methodology to improve quality and reduce costs, which is referred to as the Taguchi Methods. He also developed the quality loss function.

  • Yoji Akao : is a Japanese planning specialist recognized as the developer of Hoshin Kanri (a strategic planning methodology). With the late Shigeru Mizuno, he developed Quality Function Deployment (a group decision making technique).

  • Shigeo Shingo is strongly associated with Just-in-Time manufacturing, and was the inventor of the single minute exchange of die (SMED) system, in which set up times are reduced from hours to minutes, and the Poka-Yoke (mistake proofing) system.

  • Crosby, Philip: The founder and chairman of the board of Career IV, an executive management consulting firm. Crosby also founded Philip Crosby Associates, Inc. and the Quality College. He has written many books, including Quality Is Free, Quality Without Tears, Let’s Talk Quality, and Leading: The Art of Becoming an Executive. He is known for the concepts of

  • Tom Peters identified leadership as being central to the quality improvement process, discarding the word “Management” for “Leadership”. The new role is of a facilitator, and the basis is Managing by walking about” (MBWA), enabling the leader to keep in touch with customers, innovation and people. Fortune calls Tom Peters the Ur-guru (guru of gurus) of management. The Economist tags him the Uber-guru, and his unconventional views led Business Week to describe Tom as “business’ best friend and worst nightmare.”