Pioneers in Quality domain

Quality Management resulted mainly from the work of the quality gurus and their theories. There have been three groups of gurus since the 1940’s:

1. Early 1950’s Americans who took the messages of quality to Japan: Joseph Juran, W Edwards Deming, and Armand Feigenbum

2. Late 1950’s Japanese who developed new concepts in response to the Americans: Kaoru Ishikawa, Genichi Taguchi, and Shigeo Shingo

3. 1970’s-1980’s Western gurus who further extended the Quality Management concepts after the Japanese successes: Philip Crosby and Tom PetersThere are many other management “gurus” whose philosophies and ideas fill whole books on their own, and several of these are important to quality management. The ones included in this section are those whose reputation is primarily for their work in quality and excellence.

  • Taylor: An industrial (efficiency) engineer, manager, and consultant, Frederick Taylor is known as the Father of Scientific Management. In 1911, he published “The Principles of Scientific Management”

  • Walter Andrew Shewhart: sometimes known as the father of statistical quality control. A statistician who worked at Western Electric, Bell Laboratories, Dr. Walter A. Shewhart used statistics to explain process variability. It was Dr. W. Edward Deming who publicized the usefulness of control charts, as well as the Shewhart Cycle. However, Deming rightfully credited Shewhart with the development of theories of process control as well as the Shewhart transformation process on which the Deming PDCA (Plan-Do-Check or Study-Act) Cycle is based.

  • Deming : A prominent consultant, teacher, and author on the subject of quality. After sharing his expertise in statistical quality control to help the U.S. war effort during World War II, the War Department sent Deming to Japan in 1946 to help that nation recover from its Wartime losses. Deming published more than 200 works, including the well-known books Quality, Productivity, and Competitive Position and Out of the Crisis. His fourteen point plan is a complete philosophy of management that can be applied to small or large organisations in the public, private or service sectors: Deming also encouraged a systematic approach to problem solving and promoted the widely known Plan, Do, Check, Act (PDCA) cycle. The PDCA cycle is also known as the Deming cycle, although it was developed by a colleague of Deming, Dr Shewhart.

  • Juran: Seen by many as the “father” of quality, and the man who “taught quality to the Japanese.” The former chairman emeritus of the Juran Institute And an ASQ Honorary member. Since 1924, Juran has pursued a varied career in management as an engineer, executive, government administrator, University professor, labor arbitrator, corporate director, and consultant. Specializing in managing for quality, he has authored hundreds of papers and 12 books, including Juran’s Quality Control Handbook, Quality Planning and Analysis (with F. M. Gryna), and Juran on Leadership for Quality. Juran developed the quality trilogy – quality planning, quality control and quality He has defined Pareto principle.

  • Armand V Feigenbaum is an American quality control expert and businessman. He devised the concept of Total Quality Control, later known as Total Quality Management (TQM).

  • Ishikawa : Most noteworthy contribution is his total quality viewpoint, companywide quality control, his emphasis on the human side of quality, the Ishikawa diagram and the assembly and use of the “seven basic tools of quality”:

  • Taguchi, Genichi : The executive director of the American Supplier Institute, the director of the Japan Industrial Technology Institute, and an honorary professor at Nanjing Institute of Technology in China. Taguchi is well-known for developing a methodology to improve quality and reduce costs, which is referred to as the Taguchi Methods. He also developed the quality loss function.

  • Yoji Akao : is a Japanese planning specialist recognized as the developer of Hoshin Kanri (a strategic planning methodology). With the late Shigeru Mizuno, he developed Quality Function Deployment (a group decision making technique).

  • Shigeo Shingo is strongly associated with Just-in-Time manufacturing, and was the inventor of the single minute exchange of die (SMED) system, in which set up times are reduced from hours to minutes, and the Poka-Yoke (mistake proofing) system.

  • Crosby, Philip: The founder and chairman of the board of Career IV, an executive management consulting firm. Crosby also founded Philip Crosby Associates, Inc. and the Quality College. He has written many books, including Quality Is Free, Quality Without Tears, Let’s Talk Quality, and Leading: The Art of Becoming an Executive. He is known for the concepts of

  • Tom Peters identified leadership as being central to the quality improvement process, discarding the word “Management” for “Leadership”. The new role is of a facilitator, and the basis is Managing by walking about” (MBWA), enabling the leader to keep in touch with customers, innovation and people. Fortune calls Tom Peters the Ur-guru (guru of gurus) of management. The Economist tags him the Uber-guru, and his unconventional views led Business Week to describe Tom as “business’ best friend and worst nightmare.”

3 thoughts on “Pioneers in Quality domain

  1. Q: Am I being nostalgic, or does the qutliay community bear some responsibility for making sure its philosophic foundations are not lost to history?A: If someone doesn’t know who Deming and Juran are, I agree it is quite sad and it doesn’t make a lot of sense. It’s like a congressman not knowing of Ben Franklin and Thomas Jefferson. It’s surprising since Deming and Juran’s work essentially built qutliay engineering principles and the qutliay management system. Their work is still very valuable to solving today’s qutliay problems, modern qutliay publications still reference Deming and Juran’s work. Q: What do professionals under the age of 35 see as the future of qutliay?A: I see further growth in qutliay.People turn to qutliay when times get tough. The US and the rest of the world is at a slowed pace of economic growth. Companies will seek out lean and six sigma practices to maximize existing resources.With baby boomers retiring you will see a smaller workforce which leads to lean and six sigma practices. As baby boomers get older I anticipate a lot of growth in qutliay principles in medical service sector such as hospitals seeking to create efficiency and better services for customers.There is a lot of global competition. Companies still continue to outsource and purchase materials from outside the US. Companies domestically and abroad will seek how to get an advantage and one of those will be to use qutliay principles.Quality will utilize technology, but the core concepts will remain the same. As technology has grown, Deming’s and Juran’s principles have continued to be applicable. A few new ideas or guidances will hopefully come out on how to use that technology with qutliay. Since Deming and Juran’s ideas came out we already have MS Excel, JMP, electronic signatures and records, inspection systems capable of 100% inspection, interactive computerized learning modules, networked systems.Currently, no one can learn about qutliay principles from k-12 or in college. Industrial engineers comes close, but it’s only a small part of the QMS. To learn about qutliay principles you need to get your masters in qutliay, learn it through an elective in some MBA programs, take courses designed for the working professional, or learn on the job. I’ve seen an expansion in learning about qutliay, I don’t know exactly when but the graduate courses are fairly recent. There is job growth in the qutliay field and a major lack of highly trained and skilled qutliay folks, so I expect it would be a matter of time before it is offered as a major in college.

  2. Good day I am so glad I found your blog, I really found you by error, while I was looking on Askjeeve for something else, Regardless I am here now and would just like to say thanks for a fantastic post and a all round interesting blog (I also love the theme/design), I don’t have time to browse it all at the minute but I have bookmarked it and also added in your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the fantastic work.

Leave a Comment

Your email address will not be published. Required fields are marked *