While filing an issue, many a time the tester miss to add additional details specific to the bug. They must have done all the normal procedures, say like, steps, expected and actual results, environment details and all should have filed along with the issue.

But still sometimes the customer ends up in asking for further information, which is in fact a bit frustrating for them. During those cases both parties [customer and tester] need to invest additional effort to make the bug report adequate.

So just ensure a few of the points below if your bug is any of this type.