TL 9000 is a quality management practice set up by the QuEST Forum in 1998 for telecom industry. TL 9000 is grounded on ISO 9001 with industry specific adders. It adds specific telecom hardware (H), software (S) and service (V) requirements to the more generic practices of ISO 9001. QuEST forum administrates the TL 9000 certification process (www.questforum.org ). The QuEST forum was originated by a number of telecommunication companies, e.g. Bell Atlantic, BellSouth, Pacific Bell and South Western Bell. QuEST stands for ‘Quality Excellence for Suppliers of Telecommunications Leadership’
TL9000 is defined by two documents.
- TL 9000 Quality Management System Requirements Handbook
- TL 9000 Quality Management System Measurements Handbook
There are certain specific points to be ensured if an organization is seeking for compliance to this standard in additional to the common procedures as explained in Stages in an assessment/certification process . The specific points are explained below.
The process is the same as other registrations (e.g. ISO 9001) except that the scope of registration includes reference to product categories chosen and adders (H, S, V) involved. The registration options available are Hardware (H), Software (S), and Services (V). An organization can choose all or any combination of the options that apply to it. The registration option determines which of the TL 9000 specific requirements apply to the registration. Once an organization finalizes the registration scope and options, it starts the process of mapping its products to the TL 9000 product categories. TL 9000 has over a hundred product categories covering hardware, software and services.
The TL 9000 Administrator needs to be contacted to initiate setting the company up in Quest Forum Portal. Any person authenticated by the organization can do the same through the TL 9000 administrator. Once access is gained, using the given Registration ID, a Registration ID Profile is created, and maintained.
One of the requirements of the TL 9000 registration is the reporting of the measurements data specific to that registration. The Registration Management System (RMS) facilitates online submission of this data on a monthly basis through its web-based interface in the Quest Forum Portal. Based on the product category, decide which all measurements should be collected against the selected product categories, as per the latest version of the measurement handbook. Start uploading to Quest website against the organization. At least 3 iterations of measurement data are required before starting the final assessment of TL 9000.
Once the process of determining, collecting and analysis of measurement data has been formalized and initiated, and the quality management system has been updated to reflect all the TL 9000 Requirements, the company is ready to go for TL 9000 audit/assessment. The assessor/auditor needs to view the data confirmation reports received from the UTD (University of Dallas, TX) who maintain the RMS. If the assessment is successful, then a TL 9000 Certificate is issued. Information is sent to QuEST, and TL 9000 registration follows. Information is found within the QuEST Forum Portal (which includes access to the RMS) on the QuEST Forum website.